The Solid Waste Association of North America (SWANA) is the leading association for public sector waste and resource management professionals across North America. With 47 Chapters spanning the U.S., Canada, the Caribbean, and the Pacific Basin, SWANA connects a diverse network of industry professionals committed to advancing from waste management to resource management. We support our members through technical education, training, credentialing, and research, while also advocating for the essential role our industry plays in protecting public health, supporting the economy, and building sustainable communities.

Role Overview

SWANA is seeking a detail-oriented and technically skilled professional to serve as Manager, Association Database & Technology. This role is responsible for the day-to-day administration, configuration, and optimization of SWANA's association management system (AMS). Experience with our AMS re:Members highly preferred, as well as related platforms and data integrations that support membership operations, chapter engagement, events, and communications.

The ideal candidate brings hands-on AMS administration experience, a solid understanding of association business processes, and the ability to collaborate across departments to translate operational needs into effective technology solutions. This is a high-impact role for someone who is equally comfortable working in a database back-end as they are training a staff member or building a report for leadership.

Key Responsibilities

AMS Administration & Configuration

• Serve as the primary administrator for SWANA's association management system, re:Members.
• Manage and configure core AMS modules including membership, dues, events, committees, certifications, eCommerce, and communications.
• Maintain user profiles, roles, permissions, and security settings to ensure appropriate system access across the organization.
• Configure and manage system fields, record types, workflows, automation rules, and page layouts to support evolving business needs.
• Stay current with AMS and platform releases; assess impacts and coordinate updates and testing with staff and vendors.

Data Integrity & Reporting

• Ensure the accuracy, completeness, and integrity of member, chapter, and organizational data within the AMS.
• Develop and maintain reports and dashboards for staff, chapter leaders, and leadership to support decision-making and performance tracking.
• Conduct regular data audits, deduplication, and quality assurance reviews.
• Support data imports, migrations, and cleanup projects tied to business initiatives.
• Maintain governance standards and ensure compliance with organizational data privacy practices.

Business Process Support & Cross-Functional Collaboration

• Partner with membership, chapter relations, finance, marketing, events, and education teams to understand operational requirements and translate them into technical solutions.
• Optimize and document key workflows such as membership renewal cycles, chapter reporting, event registration, dues processing, and customer service queues.
• Serve as the primary internal resource for AMS-related questions, troubleshooting, and user support.
• Develop and maintain standard operating procedures and user documentation for AMS processes.

Staff Training & User Enablement

• Provide onboarding and ongoing training to staff on AMS functionality, data entry standards, and system updates.
• Develop training materials, guides, and reference documentation for a variety of user skill levels.
• Proactively communicate system changes, enhancements, and best practices to internal users.
• Support chapter leaders and volunteers in using SWANA-provided technology tools and self-service portals.

Integrations & Vendor Coordination

• Coordinate with AMS vendors and technology partners on system enhancements, escalated issues, and integration support.
• Assist with integrations between the AMS and third-party platforms such as marketing automation, payment processors, financial systems, and learning management systems.
• Monitor integration performance and troubleshoot data flow issues between connected systems.
• Evaluate new tools and technologies to support organizational needs and recommend solutions to leadership.

Why SWANA?

• Be part of an evolution: Help shape the next chapter of SWANA’s transformation from waste to resource management.
• Meaningful mission: Contribute to sustainability, safety, and innovation across communities and industry.
• Purpose-driven team: Work with professionals aligned around SWANA’s strategic pillars: safety, sustainability, professional development, and member value.
• Work with flexibility: Hybrid-remote options plus a benefits package that includes generous leave, medical choices (including employer-funded HSA), and employer-paid life and disability.

How to Apply

Submit your resume, cover letter, and salary expectations to hr@swana.org. SWANA is an equal opportunity employer; all qualified candidates will be considered without regard to race, color, religion, national origin, gender, disability, or veteran status.

Qualifications

Required

• Bachelor's degree in Information Systems, Business Administration, Computer Science, nonprofit management, or a related field, or equivalent professional experience.
• Minimum of 3 years of experience administering an association management system (AMS).
• Solid understanding of association business processes including membership lifecycles, dues management, event registration, committees, and certifications.
• Strong data management skills, including experience with data imports, audits, deduplication, and quality assurance.
• Ability to develop reports, dashboards, and data summaries for varied audiences, including staff and leadership.
• Excellent problem-solving skills with the ability to diagnose technical issues and implement practical solutions.
• Strong written and verbal communication skills; ability to translate technical concepts for non-technical staff.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Must be based in Washington D.C. area.

Preferred

• Hands-on experience with Impexium or re:Members AMS, including membership, events, committees, and self-service portal configuration.
• Experience working in a professional association, nonprofit, or membership-based organization.
• Familiarity with integrated platforms such as marketing automation tools (e.g., HubSpot), financial systems, or LMS platforms.
• Experience building and maintaining reports and dashboards using business intelligence tools.
• Knowledge of data privacy regulations and best practices relevant to member data management.
• Experience with API integrations or working alongside developers on system connectivity projects.
• Proficiency in Microsoft Office Suite, especially Excel (including data manipulation, pivot tables, and VLOOKUPs).
• Certified Association Executive (CAE) credential or interest in pursuing certification.