Member Relationship Manager Role:

Love building relationships, solving problems, and bringing big ideas to life? INCPAS is looking for a Member Relationship Manager who is passionate about people and energized by meaningful connections. This is a full-time position based in Indianapolis, IN.

The Member Relationship Manager supports the Society’s membership growth, engagement, and retention goals by building and managing strong relationships with individual members, firms, companies, partners, and vendors. This role owns key membership programs, oversees external vendor and affinity relationships, and implements targeted recruitment and retention strategies to ensure members receive maximum value from their affiliation with INCPAS. Collaborating across departments, this role advances engagement, innovation, and long-term growth in support of the Society’s strategic plan.

Why This Role Matters:

Our members are the heart of INCPAS. As the Member Relationship Manager, you’ll ensure members feel valued, connected, and supported at every stage of their journey. From leading renewal strategies to launching creative engagement initiatives, your work will directly shape the member experience and the future of the Society.

What You'll Do:

Relationship Building

• Serve as a primary, visible point of contact by conducting visits to INCPAS members, their firms, and companies.
• Lead relationship management for Entity-level Memberships, 100% Organization Membership, and Firm Administrator programs, ensuring a seamless and relationship-driven approach to recruitment, renewal, and retention.
• Foster key external relationships with partners, vendors, and affinity programs, including the member call center vendor (MMS), to ensure alignment with member service standards, performance expectations, and revenue goals while identifying opportunities for growth and enhancement.

Lead Membership Recruitment, Renewal & Retention Strategy

• Develop and execute targeted retention strategies focused on at-risk member segments to strengthen engagement and reduce attrition.
• Implement recruitment campaigns for targeted member segments in alignment with strategic plan goals.
• Achieve membership budget goals for new member recruitment, renewals, and retention by implementing data-driven strategies that support sustainable revenue growth.

Member Sections

• Provide strategic leadership for member sections—Client Advisory Services, Corporate Finance, Human Resources, Not-for-Profit, Practice Management, Tax, and Technology, including their development, positioning, and promotion.
• Collaborate with section leaders, volunteers, and subject matter experts to deliver relevant content, education, and engagement opportunities.
• Ensure Section CPE offerings are aligned with member needs and professional development priorities.

Engagement & Communication

• Lead communication strategies for membership renewals and prospective member outreach, ensuring timely, targeted messaging that clearly communicates member value.
• Partner with the Communications team to develop and execute integrated communication plans that connect members with programs, resources, and engagement opportunities.
• Design and oversee a consistent onboarding experience that introduces new members to benefits, involvement opportunities, and professional networks.

Data, Reporting & Strategic Support

• Own the individual membership budget, both revenue and expenses, for retention and recruitment efforts.
• Monitor and report on key membership metrics, preparing data for Board meetings and leadership reports.
• Use membership dashboards to evaluate recruitment and retention efforts, adjusting strategies to align with the Society’s strategic plan.
• Use prospective member dashboard and reports to implement conversion strategies.
• Actively participate in implementing the membership portion of the Society’s strategic plan, ensuring initiatives are measurable and outcome-driven.

Qualifications:

• Bachelor's degree
• 3-5 years of experience in membership, engagement, marketing or program management
• Proven ability to design, implement, and scale programs
• Strong relationship-building and communication skills
• Ability to work with databases, CRM/contact management systems, and project management tools.

What you will need to succeed:

• A hustler mindset: you take initiative, get things done, and are not afraid to dive in.
• Curiosity and excitement about technology (bonus if you have used Canva, AI tools, or other digital platforms).
• Comfortable connecting with a wide range of people, from students exploring accounting to early-career accounting and experienced accounting professionals leading firms & companies.
• A drive for improvement: you are always looking for ways to make programs, events, and processes better.
• Adaptability and collaboration: you thrive in a team, juggle projects, and pivot when needed.
• A problem-solver who views challenges as opportunities to improve the member experience.
• Ability to travel up to 50% of the time- mostly within Indiana.

To apply, please send your resume to Nichole Favors VP – Member Services, at nfavors@incpas.org.

Use the subject line: Member Relationship Manager – [Your Name]