Career Center

JOB SUMMARY 

The National Alliance for Care at Home (The Alliance) is seeking an enthusiastic and motivated Education and Accreditation Specialist to provide administrative expertise and support across multiple areas of the Alliance’s education department, including conferences, events, on-line learning, LMS administration, accreditation, continuing education, webinars, website management, registration and signature educational programs.  Reporting to the Senior Manager, Education and Events, this role will function as a primary resource for educational program faculty and other stakeholders, ensuring seamless coordination and communication across all educational offerings. The ideal candidate will be tech-savvy, thrive in a fast-paced, collaborative environment, can manage multiple tasks simultaneously, and meet assigned deadlines. 

The role is currently a hybrid telework arrangement with 1-2 days/week in the Alexandria, VA office.   This may be subject to change based on the needs of the organization.

Education & Professional Development

• Keeps up to date with all professional development offerings to provide information and timely responses to inquiries to internal and external clients. 
• Serves as an active member of the education and professional development team, answering member questions, updating database records and routing calls to appropriate staff members. 
• Prepares evaluation summaries for all educational programs/activities and ensures professional development staff, faculty, and appropriate others receive the information. 
• Reviews, updates, and ensures the completeness and accuracy of all information posted on Alliance webpages related to professional development/education. 
• Primary department lead for Impexium. Adding and updating events. 
• Manages and responds to incoming education/faculty calls and emails within 24 hours; ensures coverage during expected absences. 
• Participates in event debriefs.
• Evaluates processes for quality improvement,
• Maintains administrative procedures document that details processes for the education team. 
• Provides clerical support for the education team as needed. 
• Works with graphic designers, marketing team and printing partners to assist in the development of education marketing materials and signage. 
• Participates in the Alliance professional education and conference planning committees.
• Serves as a member of the internal Conference and Events Planning Team. 
• Serves on other internal work groups and committees as needed. 

On-Line Learning and LMS Administration

• Serves as LMS administrator; collaborates with vendor to create courses.
• Serves as the primary contact for faculty and students. 
• Serves as primary logistics point of contact with vendor(s) for website design, content uploading, and user management. 
• Troubleshoots and problems solve all technical aspects of the LMS, ensuring proper site functionality, issues are identified and solved in a timely manner. 
• Orients faculty to site, navigation, and function. 
• Partners with LMS vendor on updates as required and provides ongoing site maintenance. 
• Develops and generates reports within the LMS, ensuring timely distribution of CE records to participants. 
• Partners with website staff to set up/sunset courses. 
• With the Sr. Manager, Education and Events, manages all stakeholders related to online learning to ensure exceptional service for our members; assists with identifying content to add, update or sunset; manages and revises course calendar; develops and manages course; gathers and distributes course evaluations; identifies trends and need for course development/revision; transitions content from conferences or webinars to the LMS. 

Webinar Administration 

• Coordinates all administrative and logistical aspects of the Alliance’s Webinar series, to include: 
• Scheduling events (Zoom), reviewing and editing website information, managing logistics; creating polls, preparing handouts, sending participant registration confirmation/login information, processing evaluations and CE/CME certificates and participating in rehearsals, as needed. 
• Managing faculty communications to include scheduling and leading practice sessions/prep calls, sharing login information, verifying disclosures receipt, processing honoraria payments, and sending thank you notes and evaluations. 
• Facilitating live webinars and updating facilitator scripts, as needed. 

Accreditation/Continuing Education 

• Leads the accreditation process for all related educational activities and prepares materials for accreditation reviews. 
• Leads the reaccreditation efforts, including CE/CME applications, preparing statistics, and generating reports to ensure a timely submission as required, and that credit is awarded appropriately. 
• Prepares monthly and yearly reports for CE/CME credits for all collaborative offerings. 
• Resolves discrepancies in CE/CME credits awarded with attendees, members, and faculty. 
• Publishes course and CE information, manages the distribution of certificates in LMS; supports conference evaluation system with certificates. 
• Works with Sr. Manager, Education and Events on adhering to all Continuing Education and Continuing Medical Education (CE/CME) requirements and manages the administration of joint providership education offerings and activities, ensuring that their content aligns with the Alliance’s standards. 

Conference and Faculty Support

• Supports Conference Planning Committee online review process; edits web pages and assesses the review system. 
• Supports the planning and implementation of online learning on-site at conferences, i.e., session recordings, faculty interviews, etc. 
• Leads the creation of the mobile app for in-person events, to include content, updates, graphics, alerts, support, and staff orientation/training. 
• Collaborates with various teams to develop the conference timeline. 
• Serves as staff contact for online abstract management system supporting, call for proposals, faculty notifications, program updates and mobile app. 
• Coordinates conference shipping preparation with the education team, including copying, packing, organizing materials, and related duties. 
• Serves as an on-site resource for staff, faculty, and attendees helping with questions, orientation, and training as needed. 
• Supports Sr. Manager, Education and Events with on-site session facilitators, program coordination, and room preparation; provides materials in advance and support onsite. 
• Reviews conference materials for completion and accuracy. 
• Coordinates reporting of all evaluation information related to conferences, including evaluation results to faculty. 
• Serves as primary resource and liaison to faculty prior to, onsite, and following all conferences to ensure that all required information is received and shared. 
• Schedules all faculty session pre-recordings; assigning assisting staff, recording links. 
• Creates faculty website with faculty training instructions and videos. 
• Manages the logistical setup of Faculty Office Hours and participates in sessions, responding to questions and addressing additional needs. 
• Reconciles invoices for speaker honorarium/payments by submitting requests to accounting with banking details. 
• Ensures that all handouts/PowerPoint slides for plenary and concurrent sessions are received, reviewed, distributed, and uploaded to the website or mobile app (as appropriate). 
• Assists with the development and implementation of training materials and the facilitation of orientation for on-site staff.
• Assists with troubleshooting and resolving conference challenges in collaboration with the Education team. 
• Monitors registration numbers and works with the Sr. Manager, Education and Events to adjust content and programming as needed to maintain a balanced event experience. 

Signature/Certificate Programs 

• Supports all aspects of Alliance Signature/Certificate Programs offered virtually, via the LMS, at conferences and regional locations. 
• Works with staff, regional reps, faculty, and site coordinators to ensure a successful offering, to include providing all materials needed, testing, and monitoring remote connections to identify and solve technical problems in advance, ensuring payments are made. 
• In coordination with the Sr. Manager, Education and Events and program faculty, ensures information in Alliance certificate programs are accurate, complete, and up to date, making revisions as approved by program planners. 
• Distributes program certificates upon successful completion. 

WHO WE ARE LOOKING FOR:

• A Bachelor’ degree, preferred.
• 2-4 years of experience in a membership organization or association, focusing on education and events.
• Demonstrated success in a responsible role, with experience in customer service, continuing education, project management and LMS Administration.
• Proven ability to maximum efficiencies and collaborate through technology, including (but not limited to) Microsoft Office suite (including Forms, SharePoint, Teams and Planner), Adobe, Zoom, Association Management Systems (Impexium preferred), Conference Management and Mobile App Systems (including abstract management, faculty management, conference website development), Learning Management Systems (Forj preferred).  
• Ability to thrive in a collaborative, team-oriented environment. 
• Excellent interpersonal and communication skills to with members and staff and achieve the highest level of customer service and satisfaction.
• Demonstrated ability to work on several projects simultaneously and to complete assignments in a timely manner. 
• Ability to complete work, projects and tasks with accuracy and efficiency. 
• Ability to take initiative, work independently and follow instructions. 
• Diligently attends to details and pursues quality in accomplishing tasks. 
• Ability to solve problems independently, specifically related to member databases issues, and apply innovative and resourceful solutions. 
• Ability to work well under pressure, remain flexible, agile, and resourceful within a fast paced, dynamic environment. 
• Creates a welcoming, inclusive environment that fosters diversity by encouraging contributions from all individuals. 

Please submit a cover letter and resume to apply for this role.

ABOUT US

The National Alliance for Care at Home (The Alliance) is the leading authority in transforming care in the home.   We represent providers of home care, home health, hospice, palliative care, and other health care services delivered in the home. The Alliance is an inclusive thought leader, advocate, educator, and convener and a unifying voice for those providing and receiving healthcare through all stages of life.

COMPENSATION AND BENEFITS:

This position is classified as a full-time, non-exempt position with a starting hourly rate of $32.69 to $34.62/hour (commensurate with related experience). The Alliance offers an excellent benefits package, which includes medical, dental and vision coverage, life insurance, short-and long-term disability plans, retirement, tuition reimbursement, generous leave and more!

The National Alliance for Care at Home is an Equal Opportunity Employer.

About National Alliance for Care at Home

Who We Represent Founded in 1978, the National Hospice and Palliative Care Organization is the nation’s largest membership organization for providers and professionals who care for people affected by serious and life-limiting illness. Its broad community of members includes local hospice and palliative care providers, networks serving large regions of the United States, and individual professionals. Based in the Washington D.C. metropolitan area, NHPCO represents the interests of its members and the general public with legislative advocacy that helps to enhance and expand access to care that addresses holistic health and the well-being of communities. With a staff of experts available to personally guide members through nearly every consideration or business challenge—NHPCO’s team is always there with timely and pragmatic support. How We Serve & Lead NHPCO gives ongoing inspiration, practical guidance, and legislative representation to hospice and palliative care providers so they can enrich experiences for patients and ease caregiving responsibilities and emotional stress for families. By providing its members with the essential tools they need to stay current with lea...ding practices, understand policy changes, and improve their quality of care, NHPCO addresses the challenges that providers navigate on a daily basis and offers a wealth of expert knowledge and step-by-step solutions to fill the gaps. Thousands of healthcare professionals and volunteers in the NHPCO community choose to dedicate themselves to caring for people with serious and life-limiting illnesses because they are skilled in offering compassion and support, are called to serve the whole person, and believe in care without barriers. NHPCO champions these shared values and advances the mission-driven, person-centered and community-oriented model that its members use. By continually demonstrating how this integrated model works and improving on its efficacy, NHPCO positions the field of hospice and palliative care to serve as a beacon for other areas of medicine and caregiving. Mission – To lead and mobilize social change for improved care at the end of life. Vision – A world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer. Values – NHPCO Believes in: Service: Engaging Customers Respect: Honoring Others Excellence: Exceeding Expectations Collaboration: Fostering Partnerships Stewardship: Managing Resources

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