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At the Retail Industry Leaders Association (RILA), we convene decision-makers, advocate for the retail industry, and promote operational excellence and innovation. Our aim is bold but simple: to elevate a dynamic industry by transforming the environment in which retailers operate. 

We are a dynamic, collaborative, team-oriented trade association in Washington, DC. Our employees are passionate about customer service and supporting our members and each other, and we are adding to the team!  

Job Overview: 

We are seeking an organized and detail-oriented self-starter to join our team as the Senior Manager, Systems/Database Administrator. In this role, you'll help manage efforts to optimize our data, processes, and platforms, enhancing staff operations across the association. From spearheading data initiatives to providing stellar event technology support, you'll play a pivotal role in ensuring seamless operations. Reporting to the VP, Marketing & Information Management Systems, the three-person systems team collaborates closely with staff to address systems challenges, implement solutions, and drive continuous improvement initiatives. (Please note: this is not a traditional hardware/network IT role)

At RILA, who you are means more than what you can do. Our culture is built to support those who are: 

• Driven
• Curious
• Honest
• Compassionate
• Open-minded
• Patient
• Determined
• Accountable
• Kind
• Fun 

That said, skills matter because our members, partners, and team deserve the best, but we don't need you to be the best at everything because we do our best to fill each other's gaps.

A preview of position responsibilities: 

Systems Management

• Assist in the strategic direction and technical leadership to optimize RILA's system data, processes, and platforms.
• Assist in the management and execution of platform upgrades, patches, and maintenance activities to ensure minimal disruption and maximum utilization. 

Operations Optimization

• Identify opportunities for process optimization, system enhancements, and innovation to improve operational efficiency, user experience, and overall organizational effectiveness.
• Create and customize reports and dashboards to provide insights into sales performance, pipeline health, and other key metrics. Analyze data trends and provide recommendations for optimization.
• Oversee configuration and customization projects within ensuring alignment with business requirements and best practices.
• Assist with data initiatives, including data governance, data quality improvement, and data integration projects, to ensure accurate, reliable, and actionable data across the association. 

Documentation and Reporting

• Create and update documentation of configurations, processes, and procedures to ensure consistency and facilitate knowledge sharing within the organization.
• Maintain comprehensive documentation of systems configurations, processes, and procedures. Promote and enforce best practices for system usage, configuration management, and change control. 

Staff Training and Support

• Provide training and support to staff, including troubleshooting issues, answering questions, and providing guidance on best practices.
• Facilitate knowledge sharing sessions and provide training to staff on the effective use of systems, processes, and platforms, promoting a culture of continuous learning and skill development. 

Incident Management and Resolution

• Respond to system incidents and issues, coordinate resolution efforts, and implement preventive measures to mitigate risks and prevent recurrence.
• Investigate and diagnose database-related incidents, analyzing logs, error messages, and system performance metrics to identify root causes.
• Respond to system incidents promptly, coordinating resolution efforts and implementing preventive measures.
• Investigate and diagnose database-related incidents to identify root causes and implement solutions.

Collaboration and Service

• Collaborate closely with staff and cross-functional teams to address technical issues and drive continuous improvement.
• Collaborate closely with staff and cross-functional teams to address technical issues, implement solutions, and drive continuous improvement initiatives. Communicate effectively with stakeholders to ensure alignment and transparency throughout projects and initiatives.
• Keep stakeholders informed throughout the incident lifecycle, providing timely updates on incident status, progress, and resolution steps. 

Event Technology and Registration

• Provide support and service to staff, members, and customers, addressing inquiries, troubleshooting issues, and resolving technical challenges related to systems and platforms. 
• Serve as a technical resource for the events team, providing support and guidance on event technology, platforms, data management, and integrations. 
• Assist with onsite registration activities during events, troubleshoot attendee and registration issues, process onsite transfers and registrations, and assist to ensure a smooth attendee experience 
• Travel to conferences and events, approximately 1 – 3 times a year 

What you will get from us:  

At RILA, you will find humans, real people. We do our best to learn and grow each day, driven by a passion for building leaders and cultivating an inclusive and collaborative culture. We promise that the work you do will matter and will have an impact on the vast retail industry and the communities our retailers serve. You will have an opportunity to grow professionally and develop new skills and we will challenge and support you in your professional journey. Consider becoming part of the RILA team - check out some RILA reviews here!  

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RILA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Application Instructions

To be considered, please submit a resume and short statement of interest at: https://secure.builtapp.com/rila/jobs/a9dbcf97

• Bachelor's degree in Computer Science, Information Systems, Marketing or related field is preferred.
• Proven experience in systems/database administration, technical support, or related roles. 
• Strong technical skills in business processes, database management, marketing platforms, Association Management Software/Database operations 
• Excellent analytical and problem-solving abilities, with a focus on identifying and resolving technical and process issues efficiently. 
• Effective communication skills, with the ability to convey technical information to non-technical stakeholders. 
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively. 

About Retail Industry Leaders Association (RILA)

The Retail Industry Leaders Association (RILA) is the US trade association for retailers that have earned leadership status by virtue of their sales volume, innovation or aspiration. We convene decision-makers to collaborate and gain from each other’s experience. We advance the industry through public-policy advocacy and promote operational excellence and innovation. And through research and thought leadership, we propel developments that foster both economic growth and sustainability. Our aim is bold but simple: to elevate a dynamic industry by transforming the environment in which retailers operate.

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