Career Center

About Visit Baltimore:

Established in 1982, as a 501(c)(6) not-for-profit corporation, Visit Baltimore is the official destination marketing organization for Baltimore. We are the marketing arm for the Baltimore Convention Center as well as for Visit Baltimore partner businesses within the hospitality community. Visit Baltimore brings together the interests of the private sector, government, trade and civic associations and the Visit Baltimore partners, in continuing to build the successful convention and leisure travel industry in the Baltimore area.

Mission: Visit Baltimore generates economic benefits for Baltimore City through the attraction of convention, group, and leisure visitors, and works to provide a positive experience for all guests.

Values: Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community, and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:

• Practice Mindfulness
• Empower Collaboration
• Exemplify Adaptability
• Celebrate Diversity

Summary:

The National Sales Manager assists clients in the successful production of their meeting by working as the primary sales & services contact during the process of booking and meetings of 10-149 rooms in some territories and 150-1,199 rooms in additional territories.  Provides assistance and quality service to meeting professionals from the sourcing and planning stages to the completion of their meeting. 

Duties and Responsibilities:

• Accomplishes annual room night goal and lead room night goal;
• Responsible for handling meetings inquiries by contacting the meeting planner to gather all details to send the lead to the appropriate hotel members to expedite an efficient response to the meeting planner;
• Handles solicitation of all assigned sales accounts within geographic territory and new business development accounts. Completes all core sales functions including solicitation of new business, distributing sales leads, and closing business for hotels and/or convention center related business. Acts as a liaison between partner properties and the client;
• Develops action plans which are target specific, thorough, and quantifiable.
• Conducts and manages all client requested site inspections, FAM Trips and direct sales initiatives;
• Maintains and updates all assigned account and new account information including profiles and lead generation information in accordance with our sales guidelines utilizing our CRM tool, Simpleview;
• Responsible for collecting all group actualized numbers to include final attendance numbers and final room block pick up reports from the individual hotels utilized by the group;
• Attends trade shows, industry meetings, and other meetings as required both local and out of town and representing Baltimore in any community functions and networking opportunities;
• Establishes and maintains excellent relationships with organizations in the community, our partners, as well as other city stakeholders to increase Baltimore’s share in convention sales. Works collaboratively with all parties internally at Visit Baltimore, as well as with the community to ensure a great customer and attendee experience;
• As part of the customer experience platform, offers and provides clients with pre-convention promotional materials (pamphlets, stickers, photos, videos, and information kits) to encourage attendance at the meeting/convention.  Offers and provides meeting planners with on-site material so that attendees have concise information during their stay in Baltimore; 
• Works closely with other department managers in the organization to ensure communication and coordination of efforts and makes contributions as a member of the sales and customer experience team to further the goals of the entire organization;
• Other duties as assigned. 

Qualification Requirements:

Preferred Associates degree or higher, with 2+ years’ experience in the hospitality industry with emphasis on convention sales and services. Hotel or DMO experience strongly preferred. 

Experience with the formal bid process, proven sales skills as they relate to sourcing new business, qualifying customers, lead development and follow-up, sales presentations, and networking skills.

Familiarity with the meetings industry and experience using assessments, rate negotiations, rebates, and other negotiation tools.

Superior customer service skills with the ability to communicate effectively at all levels.

Excellent organizational, presentation and written and verbal communications skills.

Must be highly motivated and detail oriented.

Able to cultivate positive and effective working relationships with team members, stakeholders, and partners.

Computer proficiency with Microsoft Office Suite.

Willingness to work irregular hours and travel out of town to trade shows, meetings, etc. required.

Dependability and professionalism are a must.

Interested candidates should forward their cover letter, resume and salary requirements.

About Visit Baltimore

Visit Baltimore, a nonprofit 501c6, is the official sales and marketing organization that generates economic benefits for stakeholders through the attraction of convention, group and leisure visitors.

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