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POSITION SUMMARY

 The Director, Member Learning Programs lead all association efforts in the identification, design and execution of learning initiatives and instructional content by establishing a comprehensive curriculum, both in-person and virtual, that meets the needs of NAFA’s various constituents.

 ESSENTIAL DUTIES and RESPONSIBILITIES

The Director, Member Learning Programs is responsible to:

• Oversee NAFA’s education program by directing the continued development, implementation, and evaluation of educational resources and activities.
• Oversee the design and implementation of engaging and relevant education content using accepted adult learning principles and practices.
• Identify, assess, and develop recommendations to meet ongoing member education and training needs.
• Serve as lead on all LMS related updates and enhancements, as well as SOPs.

• Plan, coordinate, and direct implementation of new education and training-related programs.

• Collaborate with Marketing and contractors to develop detailed marketing and communications plan that include goals, strategies, tactics, Key Performance Indicators (KPI), budget details, and anticipated returns (ROI), to support NAFA’s education and training programs, projects, and services.
• Ensure all educational products deliver high-quality content and online activities are well-executed.
• Lead and work closely with SMEs and committees for the development of content and materials.
• Collaborate with management and committees to ensure the following tasks are completed on schedule, effectively, and efficiently:

1. Regularly assess educational content for relevancy and accuracy
2. Conduct speaker evaluations upon completion of a program.

• Coordinate approval process of new educational activities proposed by NAFA Education committee.
• Assist in updating and managing website’s education content including monitoring ongoing value and retiring programs as appropriate.

This is not meant to be all-inclusive as other duties may be assigned as needed.

Committee, Board & Partner Relations

• Serve as staff liaison to various education-related committees and task forces
• Provide regular updates to senior management, committees, and board
• Attend and participate in board meetings as needed
• Participate in NAFA strategic planning activities
• Ensure full compliance by all parties with partner agreements

 Management & Administration

• Supervise assigned staff
• Oversee education-related website updates
• Support planning and conduct periodic education strategic assessment and evaluation
• Collaborate with senior leadership to develop and manage departmental budget

MEASUREMENT OF SUCCESS

• Deadlines are met and action items are completed on time
• Solutions to challenges encountered are proactively suggested and implemented if possible
• Feedback from leadership and membership is positive
• Feedback from NAFA staff is positive

EDUCATION, EXPERIENCE, and REQUIRED SKILLS

 Bachelors’ Degree required

• 5+ years of applicable experience; association management or nonprofit volunteer management preferred
• Knowledge of adult learning principles and practices
• Knowledge of rapid e-learning development processes and various e-learning software
• Prioritize and manage workload effectively to meet various project deadlines
• Deliver excellent service to a diverse membership
• Anticipate and solve problems or resolve issues within scope of duties

 LANGUAGE SKILLS

Ability to communicate effectively both orally and in writing with all levels of the organization and its members.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires occasional travel. This may include the ability to drive a car or travel on public transportation such as trains and planes.

Individuals may need to sit or stand for extended periods of time and may require walking for periods throughout the day.

Job requires ability to use a computer, read a computer screen, use of a telephone, and other office equipment as it relates to the work.

About NAFA Fleet Management Association

NAFA is the world’s largest membership association for individuals who manage the vehicular fleet and mobility responsibilities for their employers. NAFA propels the fleet and mobility profession through its world-class certification, education, advocacy, and peer-networking programs. It is an essential element of success for individuals involved in the profession. Who are NAFA Members? NAFA has more than 2,000 individual fleet manager members who come from corporations, public safety (law enforcement, fire departments), education (universities and K-12 school systems), governments agencies (federal, state, municipal, provincial), utilities, and any other entity that uses vehicles in its normal conduct of business or needs to move people or goods from one place to another. The fleets managed by NAFA’s members run the gamut from light-, to medium-, and heavy-duty vehicles, including sedans, vans, emergency response vehicles, utility trucks, delivery vehicles, buses, and specialized equipment. Depending on the employer’s mission, these fleets may be contained to single geographic area, dispersed among multiple regions or states, or reside in multiple countries. Regardless of t...he fleets’ location, the similarity among them is that they are run by a NAFA Member who is responsible for each vehicle’s selection, specification, acquisition, maintenance, repair, fueling, safety, and eventual remarketing. NAFA members control more than 4.2 million vehicles and manage assets in excess of $92-billion. These vehicles travel more than 84-billion miles annually. In addition, NAFA is supported by more than 1,000 Associate Members representing companies that support fleet managers in their jobs. These include vehicle manufacturers, leasing companies, aftermarket equipment suppliers, telematics firms, service providers, and others.

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