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Director of Member Services
Position Summary The Director of Membership Services works to develop and manage a positive customer experience for Trout Unlimited’s members, adding value to the member experience and setting the stage for increased future member engagement. The position is responsible for identifying and implementing strategies to guide TU’s personal engagement with individual members; managing the organization’s inbound and outbound customer service communications, including external resources; coordinating the efforts of internal team members to ensure all are working in alignment with TU’s overall customer care objectives; and assessing performance to make recommendations for the future. These are exciting times for Trout Unl
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