Details
Posted: 31-May-22
Location: D.C.
Type: Full Time
Required Education: 4 Year Degree
Salary: $70k-$75k + earned bonus
Categories:
Membership
Salary Details:
•Salary commensurate with experience and negotiable, expected to be $70-75k per year, with annual bonus opportunities.
•MTS staff work flexible hours, fully remote, and with access to co-working space in select cities.
•403(b) match up to 5%, vested immediately.
•100% employer paid medical, dental, and vision for you (90% employer paid for dependents)
•2 weeks paid annual leave, 2 weeks paid sick leave, plus 13 paid holidays
•$200 per month work from home stipend to help you succeed in a remote environment
Additional Information:
Telecommuting is allowed.
The Role
MTS seeks a full-time Director of Member Engagement to join our small and mighty headquarters team. The Director is the primary representative of the Society’s membership program and must have excellent people skills and enjoy working with the public. The successful incumbent must have experience with membership organizations, fundraising, and a familiarity with the marine technology community. The Director can be based anywhere in the US, with a preference for contiguous time zones.
The Director of Member Engagement will focus on membership development and growing membership revenue that enables the organization to expand opportunities that deliver value to both individual and organizational members. The Director is responsible for the cultivation of new members; implementing strategies to expand recruitment and increase retention; and to manage the day-to-day processing of all membership records. This includes the following essential functions, and other duties as assigned:
Member stewardship and recruitment— Develops and deploys new, proactive programs to increase membership and further engage existing members. Serves as primary representative of membership program within MTS headquarters and at membership events, including conferences and trade shows, workshops, and member-focused events. Leads cultivation and engagement of new members by building relationships with individuals & organizations, and maintaining follow-up procedures in tandem with MTS staff, board, and membership committee members.
Membership program management —Develops and deploys strategies to increase retention and upgrading of current members, acquiring new high-level members, and conversion of prospects through events and communications. Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Responsible for the timely administration of all membership applications, renewals, and requests for member information.
Member experience – Regularly solicits UX/CX feedback (by video conference, phone, face-to-face meetings, surveys, and other online feedback mechanisms) from existing, prospective, and inactive members to understand member needs and to evaluate the efficacy and impact of existing MTS member support programs. Work closely with MTS colleagues to refine MTS program delivery based on current and forecasted landscape and member needs.
Data management, analysis, and reporting — Monitor and report on key metrics related to membership and generate reports to inform engagement strategy. Manage the integrity and maintenance of member records and reporting within the database (MemberClicks).
Cross-program collaboration – Work with MTS colleagues to develop membership marketing and promotional materials, including web forms, applications, welcome kits, and other collateral. Work closely with colleagues on the bi-weekly reconciliation of membership dues and preparation of out-year budget requests for member programs. With colleagues, communicate member needs, services, and pertinent information for website, newsletters, and other communication vehicles.
Travel—Travel required up to four weeks per year to manage MTS exhibit presence at tradeshows and conferences, including occasional international travel, for the purposes of recruiting new members, face-to-face meetings with existing members and partners, and any retention opportunities with existing individual and organizational members.
What you bring to the role
- A Bachelor’s degree from an accredited academic institution and at least three years of full-time experience in membership management, fundraising, or alumni relations.
- A passion for the oceans and a hunger to learn about ideas and developments at the cutting-edge of marine technology.
- Superior written and verbal communication skills coupled with an understanding of technical content and the ability to make complex ideas understandable to all audiences.
- Proficiency using database management software (CRM, ASM) to manage customer and member data and to generate analytics to inform strategy and tactics.
- Proficiency using MS products and graphic (Canva, Adobe products) to produce compelling and attractive promotional material and member-facing content.
- Demonstrated ability to collect, interpret, and extract key details from myriad data to inform the creation of near- and long-range member growth strategies. Ability to define and adapt tactics to support successful execution of strategies.
- Desire to take initiative and full responsibility for a portfolio of mission-critical objectives; managing consistent progress and execution towards mutually agreed upon goals in an independent and fully remote environment.
- Excitement at the opportunity to build long-lasting relationships with partners and to engage with prospective, current, and former members and member organizations daily.
- Pride in your attention to detail, ability to solve problems (sometimes with incomplete information), and desire to inform decisions with the best available data.
To apply, please email a resume and cover letter to chris.ostrander@mtsociety.org. Applications will be reviewed beginning June 15 and continue on a rolling basis until the position has been filled.
