SUMMARY: The Center for the Assessment of Sign Language Interpretation (CASLI) oversees administration of CASLI’s examination through CASLI Exam System, a testing platform that is used by CASI’s network of LTA (Local Testing Administrators) and our contracted test delivery vendor that administer CASLI’s exams nationwide. CASLI is seeking Testing Manager to provide support with managing the national LTA network, and to support CASLI’s operations by providing administrative and operational support to Local Test Administers (LTAs), to exam candidates, to the Testing Director, and to the CASLI Managing Board. The Testing Manager must have experience working independently as a highly organized, flexible (e.g., available on some weekends) “self-starter”, with excellent time management skills, and ability to prioritize tasks to the needs of the job and meet strict deadlines. The Testing Manager either should have – or be able to quickly learn – a good understanding of the roles and duties of an LTA, be able to recruit, train, and provide support for LTAs and be able to act as liaison between LTAs and the testing platform, and be able to address candidate, test site or test administration issues as they arise. The Testing Manager will also have oversight of the technical aspect of CASLI Exam System and work with the developers of our platform. Additionally, the Testing Manager will support the Testing Director with planning and coordinating logistics for special projects as part of the testing development process.
DUTIES AND RESPONSIBILITIES
CUSTOMER SERVICE: The Testing Manager supervises the testing specialist who is the frontline customer service provider for general inquiries. For higher level inquiries, the Testing Manager is the primary point of contact and support provider for Local Test Administrators (LTAs) and contracted vendors to support the proper administration of exams and provide troubleshooting support. This requires excellent written communication and interpersonal communication (“soft”) skills.
The Testing Manager will:
Respond to email and phone inquiries from candidates, LTAs, and testing vendors in a timely manner. Provides support to LTAs and others throughout the exam.
Recruit new LTA sites to expand CASLI’s network of LTAs and ensure all documentations are received as part of the onboarding process
Train and support LTAs and contracted vendor(s) for consistent administration of the CASLI’s Knowledge and Performance Exams nationwide. Address and troubleshoot any exam inconsistencies as they arise and after reports are received.
Maintain and update the LTA manual and ensure all LTA are trained to administer CASLI exams.
Resolve any LTA and candidate issues at test sites or with test delivery platform, as they arise.
ADMINISTRATIVE RESPONSIBILITIES: The Testing Manager will have daily operational and administrative duties to:
Use the customer relations management database (CRM) to add (or refund) payments, input exam prerequisites, and reconcile/process payments for raters and LTAs
Upload weekly eligible candidates lists and send official exam results to RID’s certification department
Recommend policies and procedures, as needed, to maximize efficiency, quality, and consistency within CASLI operations
Process and upload exam results, including manual data entry when necessary
Oversee reconciliation of monthly reports with invoices received (LTA sites, raters, etc.) and other reconciliation as needed
Extract and analyze database reports as requested
POLICY OVERSIGHT AND SUPPORT:
Assess testing complaints, appeals, and issues with test administrators or test sites and take steps to resolve any issues that arise
Monitor and support with appeals and testing accommodations requests process in conjunction with the Director of Testing
Intake, review, investigate and respond to exam appeals from candidates in accordance to appeals policies
Investigate, resolve and respond to appeals made on the basis of test-site or technical issues
OTHER DUTIES: The Testing manager will also have other duties critical to the operations of CASLI as assigned, such as:
Maintain and update CASLI website and social media ensuring accuracy and information are current
In collaboration with the Director of Testing, have some oversight and provide support with exam development, maintenance, and administration projects.
Assist in arranging meetings, including logistics, preparation of meeting materials, etc., as needed
Employ measures to keep test materials and candidate identities confidential and secure
Any other tasks as assigned
LOCATION: This is a remote position
QUALIFICATIONS
Required:
Bachelor degree or higher
Four years of related experience (e.g. in testing, administrative support and customer service, project coordination/management, etc.)
Technical proficiency across a wide array of software, applications, operating systems, etc.)
Experience with or ability to quickly learn database programs, WordPress, video editing, web-based applications, video conferencing software, including MS Office and Google Products, etc.
Proven diplomacy skills and commitment to customer service
Excellent attention to detail, accuracy, and independent decision-making
Ability to prioritize tasks and meet strict deadlines
Strong interpersonal and communication skills
Ability work in a team-based environment
Demonstrated administrative and management skills
Excellent organizational skills with attention to detail, accuracy and confidentiality
Experience with or ability to demonstrate a deep understanding of issues of equity in the workplace and/or the interpreting field, implicit bias, systemic racism, etc.
Native or near-native ASL and written English fluency
Preferred:
Master’s degree in a related field (psychometrics, business management, project management, assessment, etc. )
Six years or more of experience in administrative support/customer service, project management or project coordination
Data entry or experience working with a CRM database
SALARY AND BENEFITS
This is a manager-level position, with a salary range starting at $62,500. Salary is adjusted based upon the successful candidate’s experience and qualifications, as well as budget constraints.
CASLI offers a range of desirable benefits, including:
Medical/dental/vision/ life insurance
AFLAC
Flexible Spending
401K Retirement contribution matching
Various paid and parental leave policies, and federal holidays off
EAP (Employee Assistance Program)
Flexible schedules and telework
Staff development funds
Support for staff volunteerism
If you are interested in the position, please send the following, via e-mail, referencing “Testing Manager” in the subject line, tocareers@casli.org for consideration:
Cover letter
Resume
At least three professional references
DEADLINE TO APPLY: JUNE 6, 2022
The Center for the Assessment of Sign Language Interpretation (CASLI, LLC) is an equal opportunity employer.
RID has played a leading role in establishing a national standard of quality for interpreters and transliterators. We encourage the growth of the profession, educate the public about the vital role of interpreters and transliterators and work to ensure equal opportunity and access for all individuals.The mission and values of RID are encompassed in our strategic plan, reflected in the statements below and incorporated into the actions and activities of all RID initiatives:Mission – What We Do:The Registry of Interpreters for the Deaf strives to advocate for best practices in interpreting, professional development for practitioners and for the highest standards in the provision of interpreting services for diverse users of languages that are signed or spoken.Vision – Our Desired Future:By honoring its past and innovating for the future, RID envisions a world where:Its members recognize and support the linguistic rights of all Deaf people as human rights, equal to those of users of spoken languages;Deaf people and their values are vital to and visible in every aspect of RID;Interpreted interaction between individuals who use signed and spoken languages are as viable as direct communi...cation;The interpreting profession is formally recognized and is advanced by rigorous professional development, standards of conduct, and credentials.Diversity Statement:The Registry of Interpreters for the Deaf (RID) understands the necessity of multicultural awareness and sensitivity. Therefore, as an organization, we are committed to diversity both within the organization and within the profession of sign language interpreting.Our commitment to diversity reflects and stems from our understanding of present and future needs of both our organization and the profession. We recognize that in order to provide the best service as the national certifying body among signed and spoken language interpreters, we must draw from the widest variety of society with regards to diversity in order to provide support, equality of treatment, and respect among interpreters within the RID organization.Therefore, RID defines diversity as differences which are appreciated, sought, and shaped in the form of the following categories: gender identity or expression, racial identity, religious affiliation, sexual orientation, socioeconomic status, deaf or hard of hearing status, disability status, age, geographic locale (rural vs. urban), sign language interpreting experience, certification status and level, and language bases (e.g. those who are native to or have acquired ASL and English, those who utilize a signed system, among those using spoken or signed languages) within both the profession of sign language interpreting and the RID organization.To that end, we strive for diversity in every area of RID and its Headquarters. We know that the differences that exist among people represent a 21st century population and provide for innumerable resources within the sign language interpreting field.OUR COMMITMENTRID is committed to diversity in the following ways:1. HeadquartersOur headquarters is a place where diversity is appreciated and promoted. Beyond being an Equal Opportunity Employer, RID is committed to ensuring that our staff is diverse and that it receives ongoing diversity awareness training. Our staff may range in cultural and ethnic backgrounds, interpreting and non-interpreting experiences, hearing and deaf, various religious and political affiliations and beliefs. These differences make our headquarters a hub of resources.2. Board of Directors and Committee Chairs and MembersThe RID Board of Directors is committed to diversity. We recognize that within diversity, there are hosts of valid and valued opinions and experiences. In order to lead RID effectively, we are committed to promoting diversity among the Board of Directors such that we reflect the multicultural environment in which we live and work. In the same way, we are committed to ensuring that our committees have a broad range of qualified diverse people to serve so that RID as a whole and the communities we serve, receive the broadest range of benefits of such diversity, which can include students and other associate members.The RID Board of Directors is committed to having diversity awareness training on a continuous basis, including along with each new board. This training is modeled for committees, councils, task force chairs, volunteer leaders, and all levels of the organization.3. RID Regional, State, and Local LevelsRID is committed to promoting diversity among all its constituent parts. We encourage all regional, state, and local levels of RID to create a statement of diversity modeled after this one and to create plans of action that promote diversity on all levels. In so doing, we all benefit from the plethora of experiences and strengths gained from diversity as defined above.4. The Field of Professional Sign Language InterpretingRID recognizes the historical and social context diversity has played in the field of sign language interpreting. We recognize that diversity’s role in these contexts have been both virtuous and pernicious. To that end, we promote diversity in the sign language interpreting field in the following ways:Partnering with organizations like the National Alliance of Black Interpreters, Inc., Mano a Mano, Children of Deaf Adults, World Association of Sign Language Interpreters, Sacred Circle, and others who promote ethnic and cultural diversity among sign language interpreters;Partnering with Deaf organizations like the National Association for the Deaf, National Black Deaf Advocates, Deaf People of Color Conference, Rainbow Alliance for the Deaf, American Association of the Deaf-Blind and others who promote language and cultural diversity in the field;Partnering with interpreter education organizations like the Conference of Interpreter Trainers, American Sign Language Teachers Association, and the National Consortium of Interpreter Education Centers, and others who promote interpreter education through workshops and presentation of diverse methods and studies;Continuing publishing and seeking diverse studies, scholars, abstracts, and articles related to Sign Language Interpreting, including a range of diverse individuals represented in photographs, and other marketing materials during the RID professional development conference;Continuing to promote diversity on our website through graphic, video, and printed communication.
