Association Management Center seeks a Senior Manager, Governance and Operations to join our team. This role serves as the Senior Director, Governance and Operations for our client, American Academy of Hospice and Palliative Medicine, (AAHPM).

The Senior Manager, Governance and Operations provides senior leadership within the areas of board and governance; financial and operational management; Development, and planning and implementation of select strategic initiatives.

Responsibilities

Governance

• In collaboration with the CEO and President, design interactive and strategically focused board meetings. Oversee preparations including scheduling and planning, agenda setting and material preparations, and processes to identify and disclose potential conflicts of interests. In addition, position is responsible for ensuring minutes are drafted and approved, post-meeting evaluations are coordinated and action steps following each meeting are assigned to the appropriate staff members. 
• In collaboration with CEO assist with development of AAHPM Strategic plan (every 4 years) including coordinating all aspects of planning retreat and pre-retreat data gathering.
• Organize new board and officer orientation and assist in identification of board assessment and development activities. Ensure timely on-boarding, preparation and ongoing support for volunteer leadership. Post and maintain content on board only web site.
• Structure and oversee Academy’s committee “Call for Volunteers” process including recruitment, acknowledgement, placement, orientation, evaluation and recognition activities. Work with CEO, senior staff and volunteer leaders to ensure appropriate governance turnover, transition and training timelines are coordinated and communicated to volunteers, staff and board.
• Oversee annual awards, nomination and election process associated with the Academy Board of Directors. Ensure criteria for identification and selection of candidates is objective, based upon “best practices” and utilized throughout the decision-making process.
• Serve as senior staff to select committees of the board, including Finance, Governance, Nominating and Awards Committees. Responsibilities include drafting agendas, minutes, notes and reports; coordination of meeting and conference calls; and managing related tasks and activities. Sr. Director will also need to maintain knowledge related to the committee’s area of expertise and work effectively with volunteers.
• In collaboration with senior staff, review and recommend revisions to existing operational and governing policies and practices designed to increase consistency and compliance throughout the Academy.

Financial and Operations Management

• Provide oversight, integration and coordination of Academy operations. Interact with designated representatives from key internal business units (e.g., IT, Members Services Group, Inventory Management, Meeting Planning) to ensure Academy staff, members and customers are experiencing quality and timely service and support. Manage relationships, reporting, analysis and agreements toward resolution and improved performance. Manage and participate in projects and initiatives related to data integrity and enhancements as needed.
• In collaboration with Finance and Accounting staff, organize and manage Academy budgeting and financial reporting processes including identification of variances and presentation of key financial metrics to the Finance Committee and Board.
• Provide project management oversight for select mission-critical “start up” or strategic initiatives. Work with leadership to organize charges, scope of work, resource requirements, timelines and milestones for various phases. Partner with Academy committees/task forces and external consultants – as needed – on market research, analysis and business plan development. When necessary, develop strategies, budgets and staffing plans to ensure successful implementation.
• Attend and represent Academy at select external meetings and on conference calls with leaders from partnering organizations.
• Manage Governance and Operations staff and vendors; participate in ongoing management activities and professional peer networks.

Other

• In collaboration with CEO and Development Consultant, serve as staff liaison to Development Committee. Oversee work of coordinator with donor database, donor communication, donor retention documents, donor solicitation letters, donor acknowledgement letters, year-end giving mailing and tracking.
• Coach, manage, train, and develop direct reports.

Leadership

• Lead, develop and support the Governance and Operations team.
• Forecast, implement, monitor and evaluate the budget areas for Board of Directors, Development, Operations and other areas as assigned.
• Serve as a member of the AAHPM Leadership Team and collaborate with senior staff on various strategic initiatives.
• Delegate duties to team members when appropriate, with oversight.

Expectations

• Communicate essential information to stakeholders such as other employees, shared services, councils, committees, task forces and Board of Directors, as appropriate.
• Promote a cohesive, efficient, and mission-driven atmosphere among staff. Foster positive relations and communications between staff and volunteer leadership.
• Contribute to the smooth functioning of the AAHPM team and serve as a positive member of the staff team. Communicate directly, clearly and tactfully with co-workers; seek clarity and ask questions to solve problems. Exhibit diplomacy when dealing with sensitive or confrontational situations.
• Actively work to provide cross-coverage when co-workers are absent or during times of increased workload.
• Execute special projects and other general responsibilities as directed by the chief executive officer.
• Perform other duties as assigned.

Reports to this Position

Governance and Operations Coordinator