The Member Services & Administrative Coordinator supports cross-departmental initiatives that advance greater member engagement and awareness of the Association.

The Member Services & Administrative Coordinator builds and maintains positive relationships with current members, helps gather information on changing member needs and trends, and supports efforts to increase retention rates.

This position is also responsible for supporting conference registrations and acts as the staff liaison for chapter events and for outreach conferences where VPPPA is an exhibitor.

The person is this role is the membership database power user (Ungerboeck) and maintains membership records and invoicing. They are also responsible to support the Membership Center section of the website, and for coordinating the Member-of-the-Month recognition program.

The person in this role is staff liaison to the Mentoring Committee of the Board of Directors.

Membership Database

• Assume power user role in maintaining Ungerboeck.
• Maintain and update membership records and database profiles.
• Act on information about companies newly certified to VPP and reach out to them regarding membership. (one and done)
• Prepare daily/weekly/monthly reports regarding membership and conference registrations for Safety+.

 Member Services

• Use software tools (Canva) to design and compile member packets for mailing to new and renewing members.
• Respond to membership inquiries and information requests via telephone and email.
• Prepare and distribute membership billing and invoicing.
• Process membership dues received via fax, mail, and phone.
• Update and maintain the Membership Center on the Association’s website.
• Work with regions to select Member of the Month and recognize them on Association’s website.

Event Support

• Provide support for all Safety+ conference, to include registration and on-site support.
• Primary contact for outsourcing of registration services to regional conferences (using “turbo reg”).
• Primary onsite support staff for outsourced services to regional conferences.
• Process conference registrations received via fax, mail and phone.

Outreach

• Travels to represent the Association as an exhibitor at regional conferences and at other safety/health-related conferences.
• Prepares outreach materials (with Communications) when the Association an exhibitor at regional conferences and at other safety/health-related conferences.

 Administrative Actions

• Prepare board packets for quarterly meetings.
• The first point of contact for office phones.