Administrative, Clerical, Support, Education and Training, Meetings/Expositions/Events
Required Education:
4 Year Degree
Reports to Director of Finance, Meetings and Operations
The Strategic Account Management Association (SAMA) is a non-profit, knowledge-based networking and educational organization dedicated to the principles and practices of B2B strategic, key and global account management, and the advancement of the SAM profession.
The Registration Associate will support SAMA in all aspects of event registration, customer service and daily office operations. They will interact professionally and cooperatively with other departments, staff members and with organizations and individuals outside of SAMA.
Registration Responsibilities
Manage registrant communication and registration processes as well as on-site event logistics for domestic and international events, including 2 flagship conferences, 10+ training meetings, multiple Executive Symposiums and monthly webinars
Serve as main point of contact for registrants, prepare meeting materials, manage registration desk at events and execute transactions in online payment gateway
Manage event software, including data entry, event registration, reporting
Collaborate with team in development and execution of yearly conference app
Assist Marketing Manager in the creation of registration/attendee communication and website updates
Office Administration Responsibilities
Organize and coordinate administration duties and office procedures and serve as point of contact for outside vendors
Includes upkeep of office equipment, maintain office inventory and offsite storage, sort/distribute mail and greet visitors
Assist with management of shipping and mailing logistics
Perform clerical, financial/accounting and administrative tasks as needed
Provide admin support to CEO
Key Traits and Competencies
Bachelor’s degree required with at least 2-5 years’ experience in events/registration
Excellent verbal and written communication skills, especially in relation to customer service, and strong time-management, attention-to-detail and organizational skills
Proficiency in Microsoft Office with knowledge of other software, including event software and CRM
Other Requirements
Ability to travel to Annual Conference and as needed throughout the year
The Strategic Account Management Association (SAMA) is a knowledge-sharing organization devoted to developing, promoting and advancing the concept of customer supplier collaboration through communities of practice. SAMA is dedicated to the professional development of the individuals and companies involved in the process of managing national, global and strategic customer relationships, and to enabling members to create greater customer value and achieve competitive advantage accordingly.
