As a key member of the Electronic Transactions Association, the Membership Manager reports directly to the Vice President of Strategic Partnerships to assist in the recruiting, retention and engagement of all ETA members and to manage the ETA Association Management System (AMS). This position acts as ETA's first line of communication with members and prospects providing resources for members while maintaining leads for prospective members. This hands-on role is also responsible for maintaining the integrity of the member database and designing and putting into place standard operating procedures for membership operations.

RESPONSBILITIES:

Member Recruitment and Retention:

• Develop and implement strategies to recruit, engage and retain ETA members
• Collaborate with ETA staff to identify and recruit prospective core payments technology companies that strengthen and advance ETA strategic priorities
• Assists in the identification and engagement of at-risk members

Member Communications, Data Collection and Reporting

• Continuously engage members by phone, email, and other communication channels
• Collect membership data to include key executives, company coordinators, company representatives and ETA council and committee representatives
• Design and generate recurring and ad-hoc membership reports; provide all member data requests
• Responsible for ETA's monthly membership newsletter, details

Association Management System (AMS) Support

• Provide day-to-day hands-on operational support and management of the membership database
• Maintain membership records and ensure that regular updates are conducted in a timely fashion, including updates for members’ various points of contact and representatives for ETA's Councils, Committees and Working Groups
• Document system work flow and procedures clearly and accurately; train staff and contractors interacting with the system as needed
• Diagnose system problems and implement fixes; add new functionality to enhance capabilities
• Assist in managing open issues and system functionality bugs; work with system vendors and staff to resolve as needed

Membership Administration

• Supports the development of membership briefing materials to ETA leadership
• Provide monthly and annual membership reconciliation reports to ETA finance and auditors, collaborate to resolve discrepancies
• Support the development of membership dues revenue projections and budgets
• Update membership materials to ensure that all information is current and accurate
• Serve as liaison to ETA Membership Engagement committee