Education and Training, Health, Information Technology and Web
4 Year Degree
This position is accountable for managing DIA’s Learning Management System and the DIA Learning Center and considered the subject matter expert concerning its capabilities. This position provides frontline customer support to those needing technical assistance, account management for enterprise clients, and internal support for all products hosted in the LMS.
Administer DIA’s learning management system including system troubleshooting to ensure it is operational 24/7.
Setup products hosted in the LMS including but not limited to online courses (SCORM, AICC, etc.), webinars, blended learning, classroom courses, conferences, multimedia products, resources, assessments, and surveys.
Perform high-level business process and systems requirements definition and participate in the development and execution of future system strategies.
Stays abreast of developments in the field of online learning and learning technology, including best practices, new solutions, and emerging trends.
Oversee online course uploads, alpha and beta testing, user management, portal and/or reporting customizations
Perform regular LMS quality assurance checks to ensure proper system functionality, courseware deployment, and testing in the development environment and production environments.
Tests system upgrades and implementation of new system functionality.
Serve as technology liaison to the DIA IT department on learning technology-related projects, improvements, and maintenance.
Act as the first point of contact for technical support and troubleshooting issues.
Investigate and identify issues as they arise, work collaboratively with IT and vendor technical support to resolve issues as needed.
Create and manage LMS governance and provide LMS training to internal administrators
Create and update system requirement documents, test plans, and Standard Operating Procedures (SOPs).
Create and compile reports for user enrollment, test and survey data, and other LMS analytics.
Participate in testing of online courses for quality assurance.
Provide day-to-day customer support for online product inquiries, purchases, access, continuing educations credits, and related questions.
Provide account management for enterprise clients including contract management, invoicing, user enrollment, reporting, and acts as ongoing support.
Work with external Subject Matter Experts (SMEs) to design and develop online courses consistent with sound adult learning and instructional design principles under the direction of the Associate Director, DIA Learning.
Bachelor’s degree required, with major in instructional design, instructional systems technology, educational technologies, or related field preferred or related experience.
Experience managing a LMS with a passion for educational technology.
Experience in instructional design and development of online courses consistent with sound adult learning design principles.
Experience in content development for online educational products.
Experience developing online learning objects using a variety of software: Articulate Storyline 2, Articulate 360, Camtasia, Audacity, and other development tools preferred. Knowledge of HTML, InDesign, and Photoshop a plus.
Computer skills: Microsoft Windows, MS Word, Excel, PowerPoint, SharePoint, and AMS Personify.
Some overnight travel required, including occasional international travel.
DIA was founded in 1964 by group of pharmaceutical scientist-executives as result of the 1962 Kefauver Harris Amendments to the Food, Drug and Cosmetic Act. These amendments, a response to the Thalidomide tragedy, created new standards for health care product efficacy, safety and labeling and introduced new requirements for clinical trials. The founders saw the need for a neutral platform where ...regulators and industry could discuss how to interpret and implement these new evidence requirements. This neutral forum has been credited over the years with helping to harmonize international regulations, advance data standards, and facilitate the introduction of electronic submission of pharmaceutical applications.
Today, DIA is a premier, global, non-profit association that provides tens of thousands of professionals at all levels and across all disciplines access to timely, authoritative information to advance careers, skills, and innovation in the pharmaceutical, biotechnology, medical devices, diagnostics, and related fields in the health care products ecosystem.