The Membership Director leads NAFSA's efforts to acquire and retain members, and builds robust systems for identifying and successfully encouraging engagement in NAFSA programs and activities within the global higher education marketplace. The incumbent also manages NAFSA's Career Center aimed at providing job posting services and a career development and mentoring program at the NAFSA annual conference. S/he is also responsible for developing and managing a career professional development program for members that is deployed throughout the year.
Key responsibilities include: meeting/exceeding established membership recruitment goals; developing annual strategies, policies, and tactical plans focused on member acquisition and retention; develop, design, and manage systems to track market penetration, customer service impact, engagement and or membership trends; work closely with NAFSA's data analytics team to collect, synthesize and analyze key data sources and trends; plan, develop and manage a multifaceted Career Center; provide timely and effective resolution to member issues and advise senior management on full range of member-related matters; collaborate with marketing team to appropriately reflect the importance of membership at the Annual Conference and Expo, provide orientations and tours for outside country delegations and other responsibilities as assigned by the Deputy Executive Director.
NAFSA: Association of International Educators is an affirmative action, equal opportunity employer.
Master's degree or other appropriate advanced degree preferred; substantial non-profit management experience including at least five years in membership association management; experience in association membership marketing and outreach; demonstrated entrepreneurial skill and creativity;demonstrated success in designing /managing systems to track market penetration and engagement trends; skill in supervising and mentoring a diverse staff; ability to develop and manage complex budgets; exceptional oral, written, and interpersonal communication skills; familiarity with membership databases and/or association management systems (iMIS preferred) experience in web-based communication including the ability to leverage social media.
Additional Salary Information: Commensurate with experience
About NAFSA Association of International Educators
NAFSA: Association of International Educators is the leading not-for-profit professional association in the field of international education and exchange. NAFSA, with 10,000 members, is an association advancing international education and exchange and global workforce development. Its members come from the 50 states and 140 other countries. The association is led by a Board of Directors who dev...elops a strategic plan that sets priorities. The 95 employees at our DC Metro Center office enjoy a progressive environment and generous benefits including paid vacation, sick and personal leave, health, dental, retirement contributions and more. Our workday is 9-5 except during the summer when it is 8:30-5:30 M-TH and 9-12 Friday. All NAFSA staff work at our annual conference usually held over Memorial Day weekend.