The Director of Member Services and Engagement strategizes and oversees the association’s member engagement activities, including membership processing, recruitment and retention efforts, and customer service to members. The Director reviews and recommends membership policies and administrative procedures for achieving optimal member service. Oversees the membership department, customer service including the reception desk, and member help services. Works with the membership team to develop and maintain up-to-date functional documentation, standard operating procedures and system documentation. Coordinating with the Marketing & Communications team, the Director strategizes membership communications campaigns in all media.
5-10 years of association membership, marketing, and/or member services experience, preferably in a healthcare professional association, to include supervisory experience.
Experience in proactively developing and improving processes
CAE certification preferred, but not required
Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the association
Strong attention to detail
Strong analytical skills
Intermediate experience with MS Office
Demonstrated project management skills
Ability to work well and communicate with staff at all levels of the association
Founded in 1931, the American Association of Nurse Anesthetists (AANA) is the professional association representing more than 44,000 Certified Registered Nurse Anesthetists (CRNAs) and student nurse anesthetists nationwide. CRNAs are advanced practice nurses who are the hands-on providers of approximately 32 million anesthetics given in the United States each year. They administer every type of anesthetic, work in every type of practice setting, and provide care for every type of surgery or procedure, from open heart to cataract to pain management.
The AANA promulgates education and practice standards/guidelines and affords consultation to both private and governmental entities regarding nurse anesthetists and their practice.