GAMA International is the only association dedicated to promoting the professional development needs and leadership skills of first-line and front-line leaders in the insurance, investment, and financial services industry. Our commitment to providing members with research-based, world-class education and training resources is second to none. GAMA boasts a neutral venue where members can network with peer professionals, and offers exclusive opportunities for professional growth and award recognition to industry leaders who achieve standards of excellence.
About the Position:
Maintenance of accurate member records is integral to creating an exceptional member experience. This position will have the necessary task of ensuring that our iMIS database is properly maintained and serves the needs of internal and external stakeholders.
The Database Specialist is responsible for full-cycle management if the iMIS database, and Association Management System (AMS), to include data integrity (maintenance and cleaning), staff support, and development of SOPs. The Database Specialist will also serve as the internal and external point of contact for all iMIS related matters, including owning the relationship with Association Technology Solutions (ATS). Additionally, the Database Specialist will perform routine database audits and assist the membership department in customer relations.
Serve as the primary database manager to include knowledge of data maintenance, event management, order processing, member updates, and reports
Maintain database integrity by conducting routine audits of membership data
Actively track, code, and enter member activities into the database
Collaborate with external vendors to ensure database meets the needs of membership and the organization as a whole
Communicate with Meetings department to ensure registrant data is recorded for use in annual LAMP conference
Assist Finance in set-up of iMIS events, billing lines, and membership renewals
Pull membership reports and customized queries for LAMP, board reports, member activities, committees, etc.
Collaborate with stakeholders to streamline report request and ensure accuracy of data
Manage membership data (prepare and maintain data files; verify data to ensure data integrity; and create reports for internal and external stakeholders for membership/marketing initiatives)
Process Improvement and Trouble Shooting
Design and develop standardized operational, management, and ad-hoc reports
Work with both internal and external stakeholders to prepare reports fulfilling the requirements of different business units
Serves as interdepartmental staff liaison and resource in the areas of data management and reporting
Identify and set up standard reports for staff to run independently
Oversee data flow/data syncs for external direct marketing campaigns, including management of data imports, exports, and coding for member acquisition campaigns.
Proactively make recommendations to the Director of Membership on member data process improvements
Collaborate with the membership department in recruiting efforts as well as membership renewal processing
Support the department in its efforts to sell membership benefits and in promoting products
Assist in processing of member applications, event registrations (iMIS), subscriptions, products, and other orders
Collaborate with the accounting department in order to pursue collections on past-due memberships
Update member records on a regular and routine basis
Work in conjunction with Membership Relations Manager to manage LAMP registration (pre, on-site, and post)
Assist membership department at GAMA’s annual LAMP conference
Assist with membership data pulls for board reports and committee updates
Bachelor’s degree in Business Management, IT or related field required
3-5 years’ experience in iMIS database management required
Working knowledge of iMIS v20x Database system required
Ability to create IQA’s and/or Crystal reports in the iMIS v20x Database
Experience working in associations or non-profit environments preferred
Excellent computer skills required
Attention to detail is a must
Strong curiosity about data trends and information and how it can inform membership/marketing decisions for retention, acquisition, and engagement of members
Experience performing and/or coordinating data loads and extracts for reporting purposes
Experience reconciling member dues payments desired
Ability to work effectively with team members
Effective interpersonal, organizational, analytical and problem-solving skills
Excellent customer service required, as well as the ability to build and maintain strong internal and external relationships.
High level of professionalism required
Additional Salary Information: In addition to a competitive compensation program, GAMA offers a wonderful gamut of benefits to include 25 days of paid time off, two medical plan options, free individual dental coverage, free life insurance, summer Fridays, a winter break, free gym access, free covered parking, flexible work options, and much more!
About GAMA International
GAMA International is an association passionate about providing relevant leadership tools and services to grow leaders within the financial services industry.
Simply stated, we are exceptional people, creating exceptional experiences, to develop exceptional leaders.