Position is part of the Member Services Department and reports to the Senior Member Services Specialist.
Components of the position include:
Data Input, Coordination and Management
Regularly collect and validate data that can be used across all CSDA departments and service areas including affiliate organizations (i.e. Special District Leadership Foundation and CSDA Finance Corporation). Work to make sure that the data is collected properly, observing any legal or ethical standards are met, especially for data that involves personal information.
Perform collection, interpretation and entry/recording of data into the association database in accordance with company’s guidelines and standards
Ensure integrity of data, verifying information regarding data quality and data completeness
Manage and purge old and/or duplicate data on a regular basis and within association guidelines
Regularly identify gaps in data and research accordingly to complete missing information for member, non-member, stakeholder, and affiliate data
Regularly work with other departments to identify data needs/projects. Prioritize work in collaboration with supervisor and department managers.
Assemble and input special district related information and demographics that would be helpful in serving and/or representing CSDA members
Conduct periodic interviews/meetings with staff in order to aid in problem definition, feasibility
studies and analysis to then lead implementation of automated processes and database integration with other association systems
Analyze staff requests related to the database in order to estimate costs for larger and/or integrated improvements
Prepare and maintain user manuals and instructions on how to use the association database
Research potential functions of the database and additional tools available (i.e. add-ons). Regularly recommend to management improvements on how CSDA can get the most out of the system to serve members
Perform daily/weekly/monthly maintenance of association database as required
Data Management, Queries & Reporting
Design and implement custom pages/data tables/dashboards to improve reporting
Manage queries and assist in development of new, custom queries as needed
Manage reports and assist in development of new, custom reports as needed
Assist departments in development and management of membership engagement tracking and reporting
Prepare data for reporting in meetings and presentations as needed
Online Community Coordination
Monitor community member posts and activity and upload resources/content as appropriate to engage members and potential members in online dialogues
Recommend and implement engagement tactics, including incorporating communities into organization programming, communications strategy, annual conferences, and events
Assist in developing goals and priorities for the communities and develop tactical plans to support attainment of these goals
Track and report the community engagement and performance
Regularly develop skills to fully understand the functionality of the communities platform and leveraging available features independently
Proactively work with departments to keep communities active and current utilizing system features and best practices
Assist in work related to integrating the iMIS database with the communities platform
Collaboratively work to develop promotion and engagement campaigns for communities
Provide guidance to department staff in managing their respective communities
Provides back up support for telephones and member inquiries as needed
Exceptional written (correspondence, spelling, grammar) and verbal communications skills
Extensive knowledge of computers and database software essential
Demonstrated knowledge of database design and data techniques
Experience with data extraction, reporting, and analysis tools
Must be detail-oriented team player with a positive attitude
Independent worker who is willing to take on a variety of projects
Strong organizational and excellent clerical skills a must
Personable, pleasant, cheerful with excellent telephone skills
BA/BS in information science, computer science, management information systems (MIS), or related field from accredited college preferred. Associate’s degree or high school diploma with a minimum of three to five years proven data management experience may be considered. Experience with iMIS, Higher Logic, and database languages like SQL a plus.
Additional Salary Information: Compensation
•Salary range: $46,740 - $70,110
•Reimbursement for travel and business related expenses, as per CSDA policy
•Paid Time Off (PTO), paid holidays and other benefits, as described in the CSDA Policy Manual
•Health, vision and dental benefits, following qualification thereof, as outlined in the CSDA Policy Manual
•Flexible Benefit Plan offered, including a medical flexible spending account (FSA)
•Participation in CalPERS
Travel may be necessary, both by car and by air, including absences from home for one or more nights. Travel may be on the employee’s or employer’s time, or both. Working nights, weekends or holidays may occasionally be required/necessary
The California Special Districts Association (CSDA) is a 501c(6), not-for-profit association that was formed in 1969 to promote good governance and improved core local services through professional development, advocacy, and other services for all types of independent special districts.
For over 40 years, CSDA has been offering its members cost-efficient programs and representation at the State... Capitol and boasts a membership of over 1,000 organizations throughout California. We are the only statewide association representing all types of independent special districts including irrigation, water, park and recreation, cemetery, fire, police protection, library, utility, harbor, healthcare and community services districts…just to name a few.
CSDA provides education and training, insurance programs, legal advice, industry-wide litigation and public relations support, legislative advocacy, capital improvement and equipment funding, collateral design services, and, most importantly, current information that is crucial to a special districts management and operational effectiveness.