Administrative, Clerical, Support, Customer Service and Support, Meetings/Expositions/Events
4 Year Degree
Purpose of Position/Essential Function
The Meeting Services & Office Coordinator (“MSOC”) is the first contact for the Society to assist with all inquiries and visitors. The MSOC fields general questions, directs calls/e-mails to the appropriate departments, and performs general clerical duties. The MSCO will assist with registration services for all NASS meetings and events, assists with miscellaneous meeting tasks for assigned NASS meetings, and provides administrative support for Meeting Services Department.
Basic Functions and Responsibilities
Front Desk Function
Greet and direct all visitors to the NASS office in a prompt and professional manner
Field questions and direct specific calls, emails and voicemails to appropriate departments
Handle mail, shipments, office supplies, and various vendors
Manage product inventory and order fulfillment
Assist with various mailing, copying, filing and faxing jobs
Provide assistance to onsite course vendors and attendees for SERC
Collect lab waivers for SERC courses
Assist with other SERC duties as needed
Handle logistics for in-house NASS meetings and other events, as assigned
Assists with duties relating to NASS’ management of other associations’ meeting (domestic and international)
Maintain meetings calendar monthly
Handles input of registrations for all NASS educational programs and meetings.
Handles telephone and email inquiries about registration.
Responsible for back-up handling issues related to registration; cancellations, refunds, questions.
Assists registration manager collecting past due payments.
Assists the registration manager with meeting set-up at Annual Meetings.
Maintains inventory on badge holders, ribbons, supplies, etc.
Assists with other related meeting responsibilities including shipping, coordinate badges, reports, certificates, invoices, confirmation letters, invitation letters and other registration materials for all meetings.
Assists in designing registration modules and reports for various meetings and events
Assists in maintenance of NASS CRMM database
• Handles select administration duties for department. • Exceptional customer service to all attendees • Must be able to type 60 wpm • Requires experience and a strong proficiency in databases, reports, and Microsoft Office Suites • Experience with association management software and registration and housing systems – CRMM a plus • Must demonstrate excellent skills in customer service, verbal and written communication, organization, and problem solving • Strong sense of commitment and the ability to handle multiple projects with overlapping and simultaneous deadlines efficiently and effectively • Requires the ability to prioritize and organize work with a limited amount of supervision. • Requires exceptional customer service skills • Association management/meeting services experience
MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor’s degree or equivalent work experience preferred. • One to two years registration experience. • One to two years meetings and events experience.
The North American Spine Society is a multidisciplinary, professional medical organization dedicated to fostering the highest quality, evidenced-based and ethical spine care by promoting education, research and advocacy. NASS is comprised of more than 8,000 members from a variety of spine-related specialties. NASS currently has more than 50 staff headquartered in our beautiful state-of- the-art he...adquarters, the Specialty Education and Research Center (SERC) in Burr Ridge, IL. We offer competitive salaries, exceptional benefits and a positive work environment.
For more information about NASS, visit www.spine.org