Education and Training, Meetings/Expositions/Events, Membership
4 Year Degree
POSITION SUMMARY DESCRIPTION:
The Membership and Education Coordinator supports the activities of the membership and education departments. Responsible for processing membership applications and dues renewals. Answers the phone and provides member customer service. Responsible for maintaining various educational platforms including webinars, online modules, podcasts, and journal continuing medical education (CME).
DUTIES & RESPONSIBILITIES:
Manage all responsibilities related to processing renewals and new member applications including database updates, invoices and transaction processing. Create and maintain targeted membership prospect lists.
Respond to member and prospective member inquiries by telephone and email; answer phone regularly to provide professional and friendly customer service to members and prospects.
Send the monthly membership mailing out by the 15th of the month.
Prepare the monthly member mailing list for the Journal and newsletter mailings.
Coordinate Annual Meeting and Virtual Campus participant pre-registration.
Coordinate Annual Meeting registration logistics including processing registrations, managing onsite registration, and preparing name badges.
Manage the learning management system (LMS) to ensure products are appropriately displayed and produce/manage certificates for CME for all activities.
Manage the monthly Journal CME and translation process and encourage members to complete the Journal CME.
Coordinate speakers for online webinars and podcasts including obtaining disclosures, powerpoints, and biographies. Manage the technology and upload the completed product.
Support the Resident/Fellow Council to increase membership, engagement, and participation in AAP while managing expectations of the Councils.
Assist in collecting relevant materials from the AAP Annual Meeting speakers such as disclosures.
Research corporate and foundation requests for proposals, grant availabilities, and deadlines. Input grants into multiple grant systems and track grant status.
Open and distribute incoming mail and special deliveries.
Take inventory and order supplies for the office.
Other duties assigned as needed.
Bachelor's degree preferred or equivalent work experience
1-3 years experience within customer service, administrative support, or education.
Strong verbal and written communication skills
Detail oriented with strong organizational skills
Excellent customer service skills
Ability to multitask, and work independently and efficiently under deadlines
Strong commitment to team goals and objectives
Self-starter and self-motivated
Proficiency in Microsoft Office applications required (Word, Excel, PowerPoint)
Knowledge of Association / non-profit preferred
The AAP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The AAP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business.
This is not a contract. The description and duties as they relate to this position are subject to change as reasonable business necessity dictates. In the event of such changes, a new job description may be created.
The Association of Academic Physiatrists (AAP) is a professional medical society of physiatrists who are dedicated to improving patient care by advancing the field of physiatry through research, education and advocacy. AAP currently serves over 1,600 members including physical medicine and rehabilitation (PM&R) department chairs, program directors, residents and fellows, researchers, medical stude...nt educators, administrative directors, program coordinators, and others involved or interested in academic physiatry. The AAP has an official journal, the American Journal of Physical Medicine & Rehabilitation, holds an Annual Meeting, and leads a number of projects, programs, and activities to support and enhance academic physiatry.